Our returns department is currently open - however due to the impact of Coronavirus we are working with a skeleton staff, on a part time basis - so we may not be as quick at dealing with returns as we normally are.
If you wish to return an item to us, please click here to download a RETURNS FORM. Please ensure the form is fully completed and enclosed with your returned items.
Please also be aware that for health and safety reasons, we will be placing all returned items into quarantine for up to 7 days from date of receipt prior to unpacking/processing, so there may be added delays in dealing with your return. Please rest assured that we will honour refunds/exchanges as quickly as is practically possible.
All returns for exchange/faulty goods will be honoured for a period of up to 21 days from date of purchase. (Christmas returns extended - see below).
Please check back here for updates and please accept our sincere apologies for any inconvenience caused - we trust you will understand the measures that we have had to implement to ensure the continued safety of our staff and their families during these unprecedented times.
We will keep this page updated with the latest information.
Christmas Returns Policy - Extended!
We are extending the time in which items can be returned over the Christmas period. Unwanted items can be returned up to Friday, 12th February 2021 for exchange or refund provided they are in the condition in which they were received, unused and with the original packaging intact.
Due to the impact of the ongoing Coronavirus pandemic, we are working with reduced capacity in our returns department in order to comply with social distancing regulations. Please help us by delaying sending any returns back. As a result of the recent lockdown announcement, we have extended the period for Christmas returns until the 12th Feb. Please be aware that we will be quarantining returns before unpacking/processing, so there may be delays in dealing with your return. Please rest assured that we will honour refunds/exchanges as quickly as is practically possible.
No Quibble Returns Policy
Please be aware that items can only be returned for an exchange / refund if they are unused and in their original packaging and have all of the barcode tags intact, so don't remove them if you're thinking of sending them back! Any seals and shrink-wrap must be intact and clothing, shoes and accessories must have labels or tags attached (please do not put tape or labels on the goods packaging). If either the goods or the packaging are not in a re-saleable state, then we may decline your exchange / refund request. If you provided your email address at time of ordering, you will be sent an email to notify you of receipt of your returned goods.
Exchanges are normally processed within 7 days but can take up to 14 days in busy periods (all exchanges subject to stock availability). We will gladly post out your exchanged item for free (you will have to pay the difference if the goods you require are more expensive than your original order and we will refund you any difference if the goods you require are any cheaper than your original order), but we do ask that you return the unwanted item to us at your own expense. Any items are your responsibility until they have been received by ourselves. Once we have completed your exchange, we will notify you via email (where applicable). We will always send replacement goods to your original shipping address, unless notified otherwise.
Refunds will be credited to your original method of payment and an email will be sent to confirm when this has been done. Please help us to deal with your return quickly by providing us with the requested information. Refunds are normally processed within 7 days but can take up to 14 days in busy periods. It is your responsibility to return the original item to us (as we do not offer free returns) and any item(s) remain your responsibility until they have been received by ourselves.
If goods appear to be faulty or damaged upon receipt, please contact us and we will arrange replacement goods.
Warranty is up to a period of a year. If the goods become faulty through defective material, or poor workmanship, but not normal wear and tear, they should be returned for our inspection immediately. If necessary the item may have to be returned to the manufacturer for testing, which could take up to 28 days. In the event of faulty goods needing to be returned, you must ensure that the goods are suitably packaged and that they are accompanied by a covering letter along with a copy of proof of purchase. If faulty footwear is being returned, please ensure that they have been cleaned of excess mud first - for Health & Safety reasons we are unable to process dirty products. The cost of returning goods to be repaired or replaced under warranty is not covered by the warranty and must be met by yourself. We will of course send out any repaired / replaced goods free of any carriage charge.
Replacement goods carry a warranty period from the date of the original purchase. No warranty extension will be applied to replacement goods.
We cannot process any returns without an original order number. Failure to provide the requested information may cause delays in dealing with your return. This returns policy does not affect your statutory rights.