Returns
Easy Returns with Yodel
For items under 10kg, you can purchase a Yodel label and print it online, then just drop your package off at a local shop.
1) Pack your item securely including our returns form
2) Buy and print a returns label from Yodel
3) Drop your item off at a local shop
Exchanges
Exchanges are normally processed within 7 days but can take up to 14 days in busy periods (all exchanges subject to stock availability). We will gladly post out your exchanged item for free (you will have to pay the difference if the goods you require are more expensive than your original order and we will refund you any difference if the goods you require are any cheaper than your original order), but we do ask that you return the unwanted item to us at your own expense. Any items are your responsibility until they have been received by ourselves. Once we have completed your exchange, we will notify you via email (where applicable). We will always send replacement goods to your original shipping address, unless notified otherwise.
Refunds
Refunds will be credited to your original method of payment and an email will be sent to confirm when this has been done. Please help us to deal with your return quickly by providing us with the requested information. Refunds are normally processed within 7 days but can take up to 14 days in busy periods. It is your responsibility to return the original item to us (as we do not offer free returns) and any item(s) remain your responsibility until they have been received by ourselves.
Faulty Goods
If goods appear to be faulty or damaged upon receipt, please contact us and we will arrange replacement goods.
Warranty is up to a period of a year. If the goods become faulty through defective material, or poor workmanship, but not normal wear and tear, they should be returned for our inspection immediately. If necessary the item may have to be returned to the manufacturer for testing, which could take up to 28 days. In the event of faulty goods needing to be returned, you must ensure that the goods are suitably packaged and that they are accompanied by a covering letter along with a copy of proof of purchase. If faulty footwear is being returned, please ensure that they have been cleaned of excess mud first - for Health & Safety reasons we are unable to process dirty products. The cost of returning goods to be repaired or replaced under warranty is not covered by the warranty and must be met by yourself. We will of course send out any repaired / replaced goods free of any carriage charge.
Replacement goods and repaired goods carry a warranty period from the date of the original purchase. No warranty extension will be applied to replacement and repaired goods.
We cannot process any returns without an original order number. Failure to provide the requested information may cause delays in dealing with your return. This returns policy does not affect your statutory rights.
