We are open and taking orders. However, this is with a skeleton staff, to ensure safe social distancing and that our new measures are working and in line with the latest government advice.
We will not process any payments for your orders until we are able to despatch your goods. We anticipate there may be a possible delay in sending out orders but we ask you to be patient as our staff adjust to their new regime. You will be emailed as soon as your order is despatched. Although where possible, once your order is ready for despatch, we will be sending orders on a next day delivery service, we cannot guarantee it. Please be aware in the present situation parcels could take a few extra days to arrive via our couriers DPD and Royal Mail.
Thank you for your patience, support and understanding during these challenging times.
CONTACT-FREE DELIVERY: Covid-19 Delivery Process
- DPD drivers will maintain a 2-metre distance and place your parcel at your doorway
- As proof of delivery, they will take a photo of the parcel, with the door open (you do not need to be in the photo)
- If you are self isolating you simply need to put a signed note on your door to tell our driver where to leave your parcel
As we will be operating with a skeleton staff only, our telephone lines will not be open but you can still contact us (via our contact us page) but please be patient if you have tried to contact us, we will respond as soon as we can.
Our returns department is currently open - however due to the impact of Coronavirus we are working with a skeleton staff, on a part time basis - so we may not be as quick at dealing with returns as we normally are.
If you wish to return an item to us, please click here to download a RETURNS FORM. Please ensure the form is fully completed and enclosed with your returned items.
Please also be aware that for health and safety reasons, we will be placing all returned items into quarantine for up to 7 days from date of receipt prior to unpacking/processing, so there may be added delays in dealing with your return. Please rest assured that we will honour refunds/exchanges as quickly as is practically possible.
All returns for exchange/faulty goods will be honoured for a period of up to 21 days from date of purchase. (Christmas returns extended - see below).
Please check back here for updates and please accept our sincere apologies for any inconvenience caused - we trust you will understand the measures that we have had to implement to ensure the continued safety of our staff and their families during these unprecedented times.
Christmas Returns Policy - Extended!
We are extending the time in which items can be returned over the Christmas period. Unwanted items can be returned up to Friday, 12th February 2021 for exchange or refund provided they are in the condition in which they were received, unused and with the original packaging intact.
Due to the impact of the ongoing Coronavirus pandemic, we are working with reduced capacity in our returns department in order to comply with social distancing regulations. Please help us by delaying sending any returns back. As a result of the recent lockdown announcement, we have extended the period for Christmas returns until the 12th Feb. Please be aware that we will be quarantining returns before unpacking/processing, so there may be delays in dealing with your return. Please rest assured that we will honour refunds/exchanges as quickly as is practically possible.
Northern Ireland and Channel Islands
Unfortunately delivery to these destinations has had to be temporarily suspended. Please accept our apologies for any inconvenience caused.
All international delivery is currently suspended. Please accept our apologies for any inconvenience caused.